The Utility Billing Office is responsible for billing, collecting, and providing water, sewer, stormwater, and sanitation services.
Payments can still be turned into the drop boxes (one is located near the Emergency entrance door on the porch, and the other is located at the drive-thru) at City Hall during that time frame. While the Utility Office is staffed from 9:00 am - 5:00 pm, we ask that you continue to submit payments online, through the mail, or by utilizing the Utility drive-thru window or drop boxes.
NEW 24/7 PHONE FOR BILL PAY TOLL FREE (855) 620-2210 (FEES APPLY)
For after-hour emergencies, or water leaks, call the Bucyrus Police Department @ 419-562-1006
THE NEW ONLINE PAYMENT PORTAL IS UP AND RUNNING. YOU WILL HAVE TO GO IN AND REGISTER AS A NEW CUSTOMER OR YOU CAN PAY AS A GUEST. WATCH FOR MORE NEW THINGS TO HAPPEN FOLLOW US ON FACEBOOK (BUCYRUS CITY UTILITIES)
WE NOW HAVE EXCITING NEW WAYS TO PAY YOUR BILL!!
VENMO, PAYPAL, GOOGLE PAY, APPLE PAY, E-CHECKS & PAY BY PHONE No need to call the office. Use the phone number, website or QR Code listed above.
Fees for our new payment options are as follows.
Venmo, PayPal, Google Pay, Apple Pay, credit card or debit card. $2.75 on a bill under $93.00, for a bill $93 and 
2.95% of your bill.
One-time ACH or Echeck --$1.50
Interactive Voice Response pay by phone.... $0.95 + card fee.
Free options
ACH Auto Pay
Recurring Scheduled Payment
Cash & Checks
Please take this survey about your water service line
https://forms.gle/UsY941kNAmGQ8SHKA
Visit myCity of Bucyrus Account today and create your new account.
If you were a previous user of the old system, you also need to create a new account. Your old username and password will not work.
*You will need your Customer ID Number that is printed on your bill to create a new account
Payments Can Be Made At The Following Locations:
City Hall
500 South Sandusky Avenue
Bucyrus, OH 44820
Police Station alley entrance of City Hall
drive up box
mail your payment to:
Bucyrus Utility Dept.
P.O. Box 390
Bucyrus, OH 44820
Garbage Collection Policy:
All household trash should be put in a metal or plastic containers with lids, or plastic bags that are not to exceed 45 gallons or weigh more than 35 pounds. Each household is limited to 6 bags or cans or a combination of the two. Additional fees will be billed to your account if you exceed these limits. To ensure pick-up, have your trash at the curb by 7:00 am. Collection times may vary.
Please contact the Utility Billing Office with questions about the Garbage Collection Policy.
The City of Bucyrus Solid Waste Department will only pick up furniture items if they are completely wrapped in heavy plastic sheeting.
Do you reside alone? Are you a retired person 62 or older and whose spouse or domestic partner is 62 or older?
You may be eligible for a reduced rate on your garbage collection fee.
To obtain the benefit of the reduced fee; for a householder who resides alone, or who, together with his or her spouse or domestic partner has attained the age of sixty-two years or more. The householder must file with the City Water Department an application that shall include proof of age of the householder and spouse or domestic partner, and, if applicable, shall include a signed statement attesting to the fact that said householder resides alone. Note: any householder who consumes more than 500 cubic feet of water per month in each of three (3) consecutive months shall be presumed to be ineligible for the reduced fee, and said householder’s account shall be converted to a standard household (Bucyrus Codified Ordinance 931.03(b)).
Mailbox Damage Policy
Winter is here and the snow plows will undoubtedly be pressed into service in the coming weeks. Mailboxes are sometimes damaged during snow plowing as a result of the force of the snow as it is being pushed aside. Most mailboxes should be capable of withstanding this force if properly installed and maintained, however damage to mailboxes is still a reality. While government agencies are not required to replace damaged mailboxes, the City of Bucyrus does choose to do so as a courtesy. Replacement mailboxes will consist of a standard 7” x 9” x 19” mailbox on a 4” x 4” post. Decorative mailboxes or those above the standard mailbox mentioned above will not be replaced in kind.